Keeping the quality of services high and sustainable
We fulfil our role as a Life Company by striving to provide quality products and services, ensuring ethical business conduct and maintaining transparent, reliable relations with our customers, our suppliers and the communities that we serve.
In 2021, the Group’s sales companies sold a total of 2,275 million cubic metres of gas and 18,020 GWh of electricity. The total number of supplies has increased by 11% for electricity and 10% for gas.
We have also broadened our range of products and integrated services able to make people’s lives ‘bluer’. Being a Life Company also means rewarding and incentivizing customers who undertake to reduce their environmental impact by adopting a more sustainable style of energy consumption.
The entire portfolio of offers for the residential segment has, since 2018, been made up of 100% certified green energy. During the year, Group companies sold 4,976 GWh of green energy, with an increase of 29% on 2020.
In 2021, Group companies issued 13,096 orders for supplies, services or work, for a total value of about 2.1 billion euros, of which 95.3% went to Italian suppliers.
Some 2021 numbers
44,000
Stakeholders involved in environmental education
4,976GWh
Green energy sold
7
Areas involved in stakeholder engagement initiatives
50%
Sponsorized SDG awareness initiatives
Actions
Analysis of suppliers’ ESG performance
During 2021, we drew up a new Sustainable Procurement Policy, in line with what is set out in the 2021-2030 A2A Strategic Plan and with the purpose of enhancing ESG performance along the entire supply chain. Furthermore, to foster the sustainability of the supply base and, in particular, for the assessment of ESG risks, we started up a collaboration with a leading ESG info-provider in the market of supply chain sustainability assessments. In the course of the year, an initial mapping of the supply base was carried out, involving 153 suppliers who cover about 50% of 2021 orders. The average rating obtained from the sample was about 57/100 compared with a sector average of 44/100.
Education in schools
In 2021, A2A involved about 44,000 students and teachers (+78% compared with 2020) in locally and nationally organized environmental and sustainability education projects. The projects, which also included game activities, focussed mainly on raising awareness about the environment and on learning about good practice related to the reduction of waste, sorting waste, recycling and the circular economy. For example, on Earth Day, A2A was present at the second edition of the #OnePopleOnePlanet, event, where secondary school children from all over Italy were taught about sustainable development goals. Then with the “Olimpiadi della sostenibilità” (Sustainability Olympics), they were asked to make video clips to explain to other young people their vision of a sustainable and inclusive future. Teachers, too, are involved in the school education programme: “Verso il 2050” (Towards 2050) is a training project for primary, middle and secondary schools organized by A2A and the DeA Scuola publishing company; it involved 10 webinars with experts, researchers and other speakers, looking at ways to teach and motivate young people on various aspects of sustainability.
Useful resources
Services
A2A S.p.A. - P.I. 11957540153