Make cities inclusive, safe, resilient and sustainable
Much has been achieved in the sphere of activities aimed at reducing the carbon footprint.
- Sustainability Plan
- 2021 Performance
Sustainability Plan
Emissions
Taking specific action to reduce environmental impacts, like those of the direct and indirect emissions of greenhouse gases.
| KPI | 2021 | 2023 | 2026 | 2030 |
|---|---|---|---|---|
| Scope 1 (gCO2eq/kWh) emissions – perimeter aligned to SBTi-approved objective | 332 | 332 | 283 | 216 |
| CO2 avoided thanks to the promotion of e-mobility (kt total 21-30) | - | -19 | -129 | -129 |
Energia verde – efficienza energetica negli usi finali
Contribuire alla riduzione delle emissioni dei clienti finali attraverso la vendita di energia green e lo sviluppo di interventi di efficienza energetica del patrimonio immobiliare pubblico e privato.
| KPI | 2021 | 2022 | 2026 | 2030 |
|---|---|---|---|---|
| Energia verde venduta al mercato (TWh) |
4,7 | 7,0 | 10,8 | 17,4 |
| Clienti fidelizzati con servizi di efficientamento energetico sul totale |
1,9% | 3,9% | 11,5% | 23,5% |
Qualità
Mantenere elevati standard di qualità dei servizi erogati dal Gruppo mantenendo alti i livelli customer satisfaction.
| KPI | 2021 | 2022 | 2026 | 2030 |
|---|---|---|---|---|
| Numero forniture bollett@mail BU Mercato (migliaia) |
1.314 | 1.619 | 3.053 | 5.513 |
| Contatti digital sul totale clienti | 14% | 18% | 24% | 28% |
2021 Performance
381Mton
of secondary raw material produced by Group facilities
1.9%
customers in loyalty schemes with energy efficiency service (out of total customers)
330kg/MWh
Group CO2 emission factor
1.3million
bollett@mail supplies Market BU
886
Numero punti di ricarica elettrica - cumulato 21-30
Actions
- In 2021, Unareti signed up to the Oil & Gas Methane Partnership (OGMP2.0), the new methane emissions reporting framework introduced by the United Nations Environment Programme (UNEP) in 2020 and part of the broader International Methane Emission Observatory (IMEO) initiative. In the sphere of this scheme, Unareti was awarded “Gold Standard” status, as specified in the IMEO An Eye on Methane report.
- Overall, in 2021, the use of WtE technology, generation from renewable sources and cogeneration made it possible to avoid the production of 3.6 million tonnes of CO2 and to save 1.2 million TOE of primary energy.
- The bollett@mail online service has also been rolled out for district heating. In 2021, almost 60,000 bills were sent out in digital form, about 25% of all bills issued during the year.
- In 2021, two satisfaction surveys on Aprica services were carried out on domestic and business customers. The domestic customer survey was completed in May 2021 and gave an overall Customer Satisfaction Index score of 76.1 out of 100. The business customer survey also took place in May 2021, giving an overall Customer Satisfaction Index score of 71.8 out of 100.
Useful resources
Services
A2A S.p.A. - P.I. 11957540153