Social

Everyone matters

We are committed to creating a safe and respectful working environment that promotes the health and wellbeing of our employees, contractors and collaborators

We adopt work practices and management systems that ensure compliance with current law and prevent accidents. Furthermore, A2A is committed to respecting human rights and actively opposes any form of harassment or oppression in the workplace.

Alongside this, A2A promotes responsible management throughout the entire supply chain, encouraging sustainable practices among suppliers and ensuring they adhere to principles of fairness, legality and transparency.
We consider the creation of shared value, the preservation of resources and community well-being to be essential and is committed to engaging in dialogue to understand the context in which it operates.

Main KPIs

Our commitment led to tangible results across multiple areas, including valuing people, responsibly selecting of suppliers, supporting sustainable development goals and ensuring high-quality customer service. A few key figures illustrate this journey clearly.

28%

Women in positions of responsibility

79%

Percentage of orders to Suppliers evaluated with ESG indicator

61%

Sponsorships with initiatives to raise awareness of SDG issues

91%

CSI (Customer Satisfaction Index) Call Center A2A Energia

(national average 87.7)

Resource Center

Own workforce

We live the Life Company's values every day by making choices that contribute to achieving sustainability goals

Taking care of people’s quality of life is a great responsibility. We prioritize dialogue, well-being, and attention, because people represent the value that creates a Life Company.

The 'Life&Me' competency model, introduced in 2022, has further consolidated in 2024, reflecting our commitment to a sustainable future. Developed in response to the evolving needs of the workplace, the model was born from listening to the people within the Group. Based on 3 pillars — Business, Individual and Relationships — it places sustainability at the heart of all behaviours.

Main KPIs

With a workforce of over 14,000 employees, including more than 1,600 new hires during the year, we are demonstrating our commitment to enhancing human capital. Our turnover rate strikes a balance between renewal and continuity, supporting a dynamic and skilled workforce. Job stability remains a priority for A2A: 97.7% of our employees have permanent contracts.

14.777

Number of employees

1.636

Direct hires

6.68%

Employee turnover rate

2035 Targets

Our vision for 2035 is clear: to promote an increasingly safe, inclusive and growth-oriented work environment. Our defined targets aim to strengthen gender equality, improve skills, promote inclusion and minimise the frequency of workplace accidents.

100%

Reskilling and upskilling of thermoelectric power plant employees

40%

Women in positions of responsibility

(% of total managers)

50%

Women among the Group’s new hires

(excluding blue collar workers)

100%

Employees with disabilities involved in specific support/inclusion projects

100%

Gender Balance BoD (companies that meet the criterion of 1/3 of female members)

Resource Center

Workers in the value chain

We promote responsible management practices throughout the entire supply chain, encouraging our suppliers to adopt sustainable approaches and ensuring they comply with the principles of fairness, legality and transparency

We have adopted policies for the qualification, selection and monitoring of suppliers, collaborators and business partners that integrate social sustainability criteria and continuous corrective actions. These policies are designed to foster improvements in the reliability and safety of the services provided.

Main KPIs

We apply sustainability principles to the entire value chain through responsible and transparent practices, reflecting a concrete commitment to a more sustainable value chain.

79%

of orders to Suppliers evaluated with ESG indicator

Average ESG score on orders

7,544

Numero Inspections of road sites

(number/year)

2035 Targets

Our aim is to strengthen our commitment throughout the entire supply chain by promoting environmental, social and governance (ESG) criteria, as well as diversity and inclusion policies.

Average ESG score on orders

(scale 1-100)

70%

Orders assigned to suppliers with D&I policies implemented

Resource Center

Local Communities

We consider the creation of shared value, the preservation of resources and the care of the community to be essential in our activities

We are committed to understanding and respecting the context in which we operate. We combine continuous dialogue with the analysis and monitoring of stakeholder needs. The main tools used to prevent and mitigate impacts and risks on communities affected by our activities and services are stakeholder engagement initiatives, which in 2024 involved 16 territories, and the impact assessments carried out (five since 2021).

Main KPIs

We allocate a significant portion of its sponsorships to initiatives that raise awareness of the Sustainable Development Goals (SDGs), thereby helping to promote a culture of sustainability.

61%

Sponsorships with initiatives to raise awareness of SDG issues

2035 Targets

Our aim is to strengthen our commitment to local areas by focusing more on stakeholder engagement, raising awareness of sustainability issues and evaluating the impact we generate.

70%

Sponsorships with initiatives to raise awareness of SDG issues

Territories involved in multi stakeholder engagement initiatives

Resource Center

Consumers and end-users

We enable access to our services for all consumers and users

Our strategy aims to ensure a positive experience of our services for all consumers and end users by implementing initiatives designed to minimise—and, where possible, eliminate—negative impacts while enhancing positive ones.

Ongoing relationships and dialogue with local communities, civil society and consumers, particularly through Consumer Associations, are a strategic element A2A and its business activities. These interactions help to inform investment decisions and foster consensus and alliances within the communities we serve.

Main KPIs

We continue to invest in improving the quality of our services and innovating our contact channels. Our high level of customer satisfaction, above the national average, is accompanied by the growing digitalisation of customer care and the introduction of tools that simplify supply management.

91%

CSI (Customer Satisfaction Index) Call Center A2A Energia

(national average 87.7)

24%

Customer Care Digitalization

digital contacts as a share of total interactions

2,102,484

Total number of supply contracts with active bollett@mail service

2035 Targets

Our goal is to enhance our digital infrastructure to provide more efficient, secure and accessible services. The planned investments in ICT systems are designed to protect sensitive data and information. Meanwhile, the digitalisation of Customer Care and the introduction of the 'bollett@mail' service represent a concrete step towards simpler, more sustainable customer relationships.

5,369mln€

ICT systems to protect against cyber threats

and to protect sensitive data

>4.44mln

Number of active supplies bollett@mail

Market BU